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417-779-4360
248 Hammock Way Blue Eye, MO 65611-5615

Policies

2023 RESORT SEASONS & RENTAL POLICIES

Season Dates:

Off Season:  3/26 – 4/12, 4/17 - 4/27, 10/22 – 11/21, 11/26 –12/15

Mid-Season & Spring Break/Special Events:  3/9 - 3/25, 4/13 – 4/16, 4/28 - 5/16, 10/1 - 10/21, 11/22 – 11/25

In Season: 5/17 – 5/24, 8/25 - 8/31, 9/5 - 9/30

Peak Season:   5/25 - 8/24, 9/1 - 9/4

Min. Night Stay Requirements:

  • 3 nights – Off, Mid Season & Holidays, and other dates not listed below
  • 4 nights – In Season 5/25 – 6/2, 8/25 - 8/31
  • 7 nights (Sat to Sat only) 6/3 – 8/24
     

Please see the individual cabin pages for more details on each cabin.

Rates based on occupancy indicated.  Add $10 per night person (over age 2) above rate occupancy

 

Deposits

A deposit is due at the time of reservation, averaging 25% or more of total estimate.  For new reservations made under 30 days from arrival, 100% of payment is required.

Check in time is 4 pm. Check out is 10 am. Late checkout and early check in fees apply and must be approved in advance due to specialized cleaning times.

No Pets.  While we love dogs, our side-by-side cabins are not conducive to appropriate pet separation and management, especially away from those who desire to not be around pets. All cabins are pet free. Bringing a pet will result in immediate cancellation at full charge.

Cleaning Charges.  Cleaning charges customarily applied especially in group rentals, from $25 - $100 per cabin depending on size of the cabin and length of stay. Cleaning charges waived for any cabins renting full day watercraft, as a special discount.

Renter is asked to leave cabin in good condition with dishes cleaned & put away and garbage removed upon departure. We provide dishwashing detergent, kitchen linens, garbage bags, brooms and vacuums for use during your stay. 

Please report any maintenance needs or damage to the office during your stay so we can help you enjoy your time here.  Renter will be responsible for property damage outside of normal wear and tear.

No smoking, vaping, e-cigarettes use or open flame candles inside any cabin - NO EXCEPTIONS. Our cabins are unique, historic pinewood and this is for safety of all guests. No curry cooking. We also ask all fish frying and cleaning be handled outside of cabin. Evidence of breaking this policy such will result in a $300 fine for special cleaning of wood, upholstery and curtains and possibly property removal, without the opportunity to return in the future.  Please store boat fuel and use/store portable grills and smokers 10 feet from cabins for safety.

 

Cancellation Policies: 

Being a small resort, 95% of our reservations are made well in advance. Once a specific unit is reserved for specific dates, it becomes unavailable to others. No refunds can be given for late arrivals or for early departures. We make every effort to promote and fill all cancellations. As of April 1, 2023, a refund of the deposit/payment made toward stay minus a process fee (5% of payment made) is available IF a cancellation must occur prior to these "cancel by" dates:
 

  • Off Season - 30 days prior to reserved arrival
  • Mid-Season - 45 days prior to reserved arrival
  • In Season & Peak - 60 days prior to reserved arrival

If canceling or reducing days rented under this window, your deposit is held and applied to any UNFILLED dates first. A refund will be provided once vacancy is filled minus the 5% of payment process fee, if there is any balance remaining. Renter also may be charged for additional dates left unfilled due to inability to re-book the cabin without customary advance notice.

We understand emergencies happen. If unforeseen hospitalization requires you to cancel under your "cancel by" window in Off & Mid-Season (proof may be requested), and days are not refilled, you may choose to forfeit a deposit and move/rebook the balance due into a reservation later in the same year with a new deposit. This applies only to Off and Mid Season stays. (Holidays, In Season and Peak Seasons, normal cancellation policy will apply due to the advance vacation planning extended stays require.)  As much advance notice as possible allows us in most circumstances to fill a vacancy. 

For special events and tournament events, different cancellation and payment windows may apply and will be shared at reservation. There are no refunds for bad weather, including Acts of God and lake flooding, if the cabin/resort is open and the resort is operational.

On-Site Payments & Rentals 

Balance of payment due at check in for stays under 4 days or by 5 pm at the resort office THE DAY PRIOR to departure for guests reserving 4+ nights or watercraft. Any unpaid balance will be applied to the credit card on file by 6 pm the day before checkout. Boat rentals require deposit for each day reserved, applied to rental if returned "Full" with fuel, and refundable if cancelled within 48 hours or if resort cancel due to weather/operation. For payments over $2,000 a 2% of balance process fee will apply for all credit card payments. Checks accepted for 7-day stays only with valid credit card on file.

A paid deposit/payment for your confirmed reservation indicates agreement to these resort policies. Thank you for taking the time to review these policies.

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